Research

Everything the AI could not decide for you. Take these into user research or a product conversation.

• Open decision

  When should a paid purchase become a delivery support case?

  GameZone / Gaming Voucher Purchase

• Open decision

  How should voucher codes be revealed?

  GameZone / Gaming Voucher Purchase

• Assumption

  Assuming sadapay customer purchasing gaming credit is authenticated before the flow starts.

  GameZone / Gaming Voucher Purchase

• Assumption

  Assuming required third-party services expose a queryable status rather than success/failure only.

  GameZone / Gaming Voucher Purchase

• Assumption

  Assuming policy owners will resolve the open product decisions before release.

  GameZone / Gaming Voucher Purchase

• Open decision

  How are late refunds handled after closure starts?

  Account Closure

• Open decision

  When can a customer cancel a submitted closure request?

  Account Closure

• Assumption

  Assuming sadapay account holder is authenticated before the flow starts.

  Account Closure

• Assumption

  Assuming required third-party services expose a queryable status rather than success/failure only.

  Account Closure

• Assumption

  Assuming policy owners will resolve the open product decisions before release.

  Account Closure

• Open decision

  Does changing email invalidate all prior links?

  Email Verification

• Open decision

  How long is resend cooldown?

  Email Verification

• Assumption

  Assuming sadapay customer with an unverified email is authenticated before the flow starts.

  Email Verification

• Assumption

  Assuming required third-party services expose a queryable status rather than success/failure only.

  Email Verification

• Assumption

  Assuming policy owners will resolve the open product decisions before release.

  Email Verification

• Open decision

  When should failed automated verification move to manual review?

  KYC / Verification

• Open decision

  How long can incomplete verification remain resumable?

  KYC / Verification

• Assumption

  AI Assumption: exact CNIC retry limits, expiry policy, and manual-review timing require confirmation.

  KYC / Verification

• Assumption

  AI Assumption: previously provided information can be reused only after freshness and ownership checks.

  KYC / Verification

• Assumption

  AI Assumption: an accessible alternative to camera-based biometric capture requires policy confirmation.

  KYC / Verification

• Open decision

  When does a pending RAAST payment escalate automatically?

  RAAST / RTP Payment

• Open decision

  Can an expired RTP request be recreated?

  RAAST / RTP Payment

• Assumption

  Assuming sadapay customer sending or responding to a payment request is authenticated before the flow starts.

  RAAST / RTP Payment

• Assumption

  Assuming required third-party services expose a queryable status rather than success/failure only.

  RAAST / RTP Payment

• Assumption

  Assuming policy owners will resolve the open product decisions before release.

  RAAST / RTP Payment

• Open decision

  What evidence is required for each eligibility reason?

  WHT Refund

• Open decision

  What is the review and credit SLA?

  WHT Refund

• Assumption

  Assuming sadapay customer seeking a wht refund is authenticated before the flow starts.

  WHT Refund

• Assumption

  Assuming required third-party services expose a queryable status rather than success/failure only.

  WHT Refund

• Assumption

  Assuming policy owners will resolve the open product decisions before release.

  WHT Refund

• Open decision

  Which business information and evidence are mandatory?

  SadaBiz Relaunch / Business Onboarding

• Open decision

  Which actions are available in SadaBiz at relaunch?

  SadaBiz Relaunch / Business Onboarding

• Assumption

  Assuming sadapay customer setting up a business account is authenticated before the flow starts.

  SadaBiz Relaunch / Business Onboarding

• Assumption

  Assuming required third-party services expose a queryable status rather than success/failure only.

  SadaBiz Relaunch / Business Onboarding

• Assumption

  Assuming policy owners will resolve the open product decisions before release.

  SadaBiz Relaunch / Business Onboarding

• Open decision

  Which actions remain permanently primary on Home?

  SadaPay 2.0 / Product Architecture

• Open decision

  Where do future features enter the architecture?

  SadaPay 2.0 / Product Architecture

• Assumption

  Assuming sadapay customer navigating a growing product is authenticated before the flow starts.

  SadaPay 2.0 / Product Architecture

• Assumption

  Assuming required third-party services expose a queryable status rather than success/failure only.

  SadaPay 2.0 / Product Architecture

• Assumption

  Assuming policy owners will resolve the open product decisions before release.

  SadaPay 2.0 / Product Architecture

• Open decision

  What deserves primary dashboard visibility?

  SadaPay Dashboard

• Open decision

  Where does QR belong?

  SadaPay Dashboard

• Assumption

  Assuming sadapay customer starting a task is authenticated before the flow starts.

  SadaPay Dashboard

• Assumption

  Assuming required third-party services expose a queryable status rather than success/failure only.

  SadaPay Dashboard

• Assumption

  Assuming policy owners will resolve the open product decisions before release.

  SadaPay Dashboard

• Open decision

  How often may a dismissed promotion return?

  Feature Promotion / Announcement

• Open decision

  What event counts as product adoption?

  Feature Promotion / Announcement

• Assumption

  Assuming sadapay customer eligible for a promoted capability is authenticated before the flow starts.

  Feature Promotion / Announcement

• Assumption

  Assuming required third-party services expose a queryable status rather than success/failure only.

  Feature Promotion / Announcement

• Assumption

  Assuming policy owners will resolve the open product decisions before release.

  Feature Promotion / Announcement